HR Factors that Affect Quality of Customer Service in the Banking Essay - 1

HR Factors that Affect Quality of Customer Service in the Banking Industry in the UAE (National Bank of Abu Dhabi) part 2 - Essay Example This factor become and acts as a challenge for the businesses which gives customer satisfaction a lot of emphasis. There have been different studies in the past that has aimed at studying the minds of the customers however still date the minds of the customers has remained a mystery. In the present study the aim to study the customer satisfaction of the customers of the banks of United Arab Emirates. In particular the study focuses on the customer satisfaction of the customers of national bank of Abu Dhabi. In analyzing the factors behind the customer satisfaction and the quality of customer service provided by the employees of the bank the role of human resource in particular is identified. The study is aimed at studying if the human resource factors at all determine the quality of service provided by the employees of the bank to the customers. In order to understand the function of hr in ensuring that the quality of customer service is upheld the research focuses to study the matte r both on the qualitative and quantitative lines. As process of trying to find the impact the research first tries to find out the view of different researchers regarding the issue. After doing the literature review in order to analyze the view point of different researchers on the matter the next step that has been taken to carry the research forward is to analyze the primary data that is collected through survey of the customers to understand whether the customers are satisfied with the quality of the customer service provided by the banks. After analysis of the customer service that the bank provides to the customers of the bank the factors of the human resource and the effect that human resource has on the quality of service that the employees of the bank provides to the customers of the bank. As per the research it is found out that the lack

A Chat with Jesus Essay Example | Topics and Well Written Essays - 1250 words

A Chat with Jesus - Essay Example The high price of such experience shows the value found in wisdom, a treasure more valuable than gold and diamonds. As there are rare people who truly have the wisdom that promotes prosperity not only in the financial aspect of a person’s life but includes philosophical, psychological, emotional and spiritual prosperity; it is indeed important to consider the people a person deals with. If given the chance to speak with one person for twenty four hours, the choice would definitely the man who was crucified because of his claim that He is the Son of God. There are many courageous people who would claim what or who they are but probably would never dare to say that they the sons God. Being a prominent figure in the generation He lived with, Jesus never sought to be famous instead, he eluded political power which could have been easily his with the help of his supporters and the Jews who were unfairly treated by the Roman government. In a world where fame and fortune are importan t, it would be wisest to hear from one who has looked to better things rather than what is seen in the present. In addition, it would be a great advantage for a person to get himself involved in the spiritual discussions of a master, a teacher who knows about the centuries-old questions about life after death. The very reason why Jesus Christ was crucified was because of His claim of being the Son of God which, to the Pharisees’ and Sadducees’ point of view, was a means of equating one’s self with the Creator of man, God. This was considered blasphemous, for a man to consider Himself equal with God, yet Jesus with all the courage He could muster and despite the knowledge of what disaster awaits Him, Jesus still declared Himself to be the man He claimed to be, the Son of the Living God, enraging the teachers of the law and endangering His life. One of the things people look up to these days, is the courage and boldness a person has in presenting himself, to be hi ghly applauded and well-considered. If indeed this is a need that is to be met in this generation for a person to be able to be competitive and successful, then listening to the advice of a person who had all the confidence in declaring himself to be the Son of God, would be a great help. Many scholars study about confidence building as they see it important in a person’s life and probably, for a person to be able to survive in a world like ours, one has to have the attitude of being sure of one’s self. Of course, not everyone is equipped with such confidence for even other great philosophers and prophets had their own slice of uncertainties. For Jesus, He was so sure of Himself that even if it meant death to Him, he still stood for what he believed in, for which, on another perspective, would be considered honorable and making him highly distinguishable. Fame and fortune are one of the things modern people chase but with Jesus, having all the abilities and capabilitie s, he chose to live a simple life, out of the limelight despite the good things He did. Surely, there is something more important in life than the aforementioned essentials of modern living. Getting an education about the matter would be a great experience with the teacher who could have the best reasons why He chose not to get himself involved in politics and other forms where he could acquire wealth. Reading books could inform me in years and probably provide me with all the information needed but authors may be misconstrued and readers forget. As mentioned earlier, speaking with a wise man face to face is far better than just